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Question 1 of 20
Which of the following type of complaint regarding loans cannot be lodged by the customer with the Ombudsman:
Question 2 of 20
A customer filed a complaint with the Ombudsman which was rejected. What remedy is available to the customer:
Question 3 of 20
What is the time period during which the bank is to implement the order of Ombudsman:
Question 4 of 20
What remedy is available to the bank when Ombudsman passes an award directing the bank to make the payment:
Question 5 of 20
What is the maximum amount of compensation that Ombudsman can allow, for a case referred to it:
Question 6 of 20
Complaint can be made by a customer to Ombudsman when (a) bank rejects customer’s complaint (b) bank sends reply and customer is not satisfied (c) customer lodged complaint and bank sends no reply for one month (d) bank asks the customer to refer the matter to Ombudsman. Which of the following options is correct in the above connection:
Question 7 of 20
With a view to look into the grievances of customers, which of the following has been established:Banking Codes and Standards Board of India on the lines of similar Board in UK
Question 8 of 20
if collection of cheque is delayed and party maintains an overdraft, what interest rate is to be given to the customer for delay period:
Question 9 of 20
Customer day is observed in every month on a particular day. If it is holiday:
Question 10 of 20
Dishonoured cheques are to be returned to the customer within _________ from receipt of dishonoured cheque:
Question 11 of 20
As per RBI guidelines, the customers can be allowed immediate credit for outstation cheques for an amount of :
Question 12 of 20
The customers are allowed immediate credit of their outstation cheques subject to compliance with certain conditions. It was originally initiated or recommendations of:
Question 13 of 20
Your branch opened a saving bank account in the joint names of Mr. Thakur and Mr. Rathore. You are approached by Mr. Rathore with a death certificate of Mr. Thakur (who expired a few days back), that the bank may transfer these funds to a term deposit account to be opened in his name:
Question 14 of 20
As per IBA, a joint self operated account can be opened in the name of the minor and:
Question 15 of 20
In case a minor is appointed as a nominee for a term deposit which is yet to mature and death of the depositor takes place, which of the following would be possible:
Question 16 of 20
A minor can be allowed to open a saving bank account, where he:
Question 17 of 20
The right of set-off of a banker has been conferred on the banks in which of the following?
Question 18 of 20
Mohan raised a loan against an FD in his name which he has repaid and FD has been delivered back. A clean overdraft is also outstanding for which he has shown his inability to pay:
Question 19 of 20
Under a loan secured by lien, there is agreement that the bank can sell the securities without giving notice before sale.
Question 20 of 20
For a loan to be raised in case of need, a persons assigns his insurance policy in favour of the bank. The relationship will be of: